Kim Andryc works with mobile solutions at Bank of America
“This market demands innovative, convenient and useful features. If you want to deliver technology and you hate heavy process, this is the place to be”
'I grew up in a small town north of Dayton, Ohio,” says Kim Andryc. “My dad founded a network integration company and I worked for him, mainly consulting for public school systems. That’s where I caught the bug for leveraging technology in new ways.”
Today, Andryc is senior vice president and technical project solutions manager of mobile banking for Bank of America (BOA, Charlotte, NC). “I’m responsible for mobile release integration, quality engineering, infrastructure integration and testing,” she explains. “Our team is involved in all the bank’s mobile projects; the most recent example is functionality that allows for making a check deposit from a mobile device.
“One exciting thing about being in mobile banking now is that the market really demands innovative, convenient and useful features. We do things really fast. If you want to deliver technology and you hate heavy process, this is the place to be.”
Andryc’s team is made up of seventy people representing sub-teams including mobile release integration, quality engineering, infrastructure integration, and mobile testing. Six people report to her directly; each one is responsible for a sub-team.
Andryc oversees a very technical team although, she says, her background is not deeply technical. “Here you have the opportunity to move into different roles based on previous experiences. Where I am now is a new challenge for me, but I’m a logical thinker and I understand technology. I also have a knack for execution.”
An early acquaintance with technology
She attended Ohio University (Athens, OH) and earned her degree in 1992 in communication systems management with a minor in business administration.
During school, she worked at her father’s company doing technical planning for schools. “Back then, the big challenge was to have a computer in every classroom.”
After graduation she became a consultant to the Dayton Public School District doing administrative voice communication work. Then she moved to Wendover Funding, Inc (Greensboro, NC), a mortgage service provider, doing project coordination for the voice technology team.
In 1995, Andryc joined Ashland, Inc (Lexington, KY) as a supervisor of telecommunications and operations, managing the domestic and international telecom systems that supported the company’s four major divisions.
In 1999, she decided to try something different. “I joined Renaissance Bankcard Services in London, Kentucky,” Andryc says. “Renaissance was a small company where I thought I would be able to wear a lot of different hats, and that appealed to me.”
But just a month later, Renaissance was acquired by Household Credit Services (HCS, Las Vegas, NV), “and I was working for a Fortune 500 company again. They needed someone to manage their distributed systems team that handled voice, data, and desktop technology, and they asked me to run it.
“It helped me develop leadership skills, since I was leading folks whose technical expertise far surpassed mine.”
In 2002, HCS was acquired by British financial services company Hong Kong & Shanghai Banking Corporation (HSBC) and the company offered Andryc a job in Charlotte, NC leading its distributed systems support group, responsible for twenty-one remote sales offices nationwide.
Making it happen
“Then the manager of HSBC’s software development offered me the chance to join that team; in fact, he offered me the management of their most critical development project. I told him, ‘I don’t know anything about software development or about formal project management. Why would you want me to do that?’ He said, ‘Kim, I know that you’ll make it happen or die trying.’
“The project was putting an online calculator on our webpage for retail lenders to use, and we delivered it on time and on budget. I managed technical projects for HSBC until the mortgage fiasco hit in 2007,” she says.
In 2008 Andryc struck out on her own as a contractor doing technical delivery management for Bank of America. “I managed technical budgets, tasks, and timelines for bankofamerica.com projects initiated by BOA’s various lines of business. E-commerce was a perfect fit. It was the newest, coolest thing in technology, and I was excited to be part of developing a product that I used as a customer.”
A year later, she accepted a position managing a team of technology delivery managers supporting the Bank of America e-commerce maintenance portfolio. “I really wanted to get back into a leadership role, and I waited for that.”
Leadership and balance
Andryc has since managed line-of-business relationships and portfolios of e-commerce projects for customer protection and deposit applications, and is primary technology lead, overseeing the transformation of Northwest and California customers from disparate systems to the Bank of America standard platforms.
“I love managing,” she says, “so I see myself staying in a leadership role. I like building teams and overseeing broad areas of responsibility.”
She is a member of Bank of America’s Women in Technology & Operations, which has twelve worldwide chapters and 2,000 members.
“I also work hard to strike a balance between work and home,” Andryc says. “For me, it’s about having clear-cut boundaries in place. My son plays high school football and I never miss any of his games. I try to eat dinner with my family every night. I come in early so that I can keep after-work commitments.
“If I’m not happy, my value to the company diminishes, and it’s my responsibility to keep those boundaries in place.”
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